Terms & Conditions

1. Account and minimum age

You can book and pay for classes online with an account or as a guest. If you book as a guest, the booking runs without an account. It therefore does not appear in any account you may have, and you cancel it via the link in your confirmation email. Keep your login details confidential; you are responsible for bookings made through your account. By creating an account and with every booking you confirm that you are at least 18 years old. If you are 16 or 17, we need the written consent of a parent or legal guardian first; contact info@libra-studio.ch to arrange this.

2. Booking

A booking is binding once it has been confirmed through your account with credits or via Stripe Checkout; only then is your spot reserved. Fully booked classes cannot be booked. Classes generally open for booking 14 days in advance, earlier for Libra Club members; the exact time is shown on each class. We can temporarily close bookings and sales, for example during studio holidays. Bookings already confirmed are not affected, and cancelling a booking or a membership is always possible. We can reserve individual classes for Libra Club members; this is shown on the class.

3. Prices and payment

All prices are in Swiss francs (CHF) and are final. LIBRA Studio is currently not subject to VAT; any VAT that may apply would be included in the prices shown. You can pay for single classes directly online (card, TWINT, Apple Pay or Google Pay) or, where the class offers it, book with credits; whether a class can be booked with credits is shown on the class. Payments are processed by our payment provider Stripe. Promotions and discount codes apply only to the classes and credit packages they are offered for, and only to bookings and purchases where they are active or entered at the time of booking or purchase; they cannot be applied retroactively. A discount code is personal and must not be passed on.

Some discount codes are issued as part of a cooperation, for example for the employees of a company (cooperation code). A cooperation code can only be redeemed with an account, and you may only use it as long as you meet the condition stated with the code. If, for example, your employment with the partner company ends, you may no longer redeem the code from then on. You confirm the condition when you redeem the code.

We may ask the cooperation partner whether the people who redeemed a cooperation code meet the condition. For this we give the partner your name, the dates of your first and last redemption and their number. We pass on nothing else; details are in the privacy policy.

If you used a discount code without meeting the condition that applies to it, you owe us the difference to the regular price, in Swiss francs or in credits, depending on how you paid. Before we claim anything, we will ask you. We may invoice the amount or deduct it from your credit balance. In the event of misuse, section 10 also applies.

4. Credits

Credits are the balance on your account (1 credit = CHF 1); packages include bonus credits. You can redeem credits for classes and events that are bookable through our website; they cannot be redeemed at the studio or for other products. Credits are valid for 12 months from purchase. If you buy more credits within that time, your entire balance takes on the validity of the latest purchase. As an active Libra Club member your credits do not expire. When your membership ends, a new validity of 12 months starts for your entire balance, and it starts no earlier than the end of your membership; the date that applies is always shown in your account. Expired credits are forfeited. Get in touch before they expire if you could not use them in time; we will consider an extension case by case. Credits are tied to your account, non-transferable, and cannot be paid out.

5. Cancellation by you

You can cancel a booking in your account or via the link in your confirmation email as long as the class has not started. If you cancel at least 12 hours before the class (at least 8 hours as a Libra Club member), your credits are returned or, for card payments, the amount is refunded automatically via Stripe. For later cancellations or no-shows the class counts as taken and is not refunded. The same applies to a bring-a-friend voucher.

6. Cancellation or changes by the studio

If we have to cancel a class, we notify you by email and refund your credits or the amount paid in full, regardless of timing. A change of trainer is possible and does not entitle you to a refund.

7. Libra Club

Libra Club is an annual membership at the price shown on the website. It runs for 12 months and renews automatically for another 12 months unless you cancel beforehand. You can cancel at any time in your account; the membership then continues until the end of the paid term, with no pro-rata refund. The benefits (booking 4 instead of 2 weeks ahead, refunds up to 8 instead of 12 hours before the class, credits that do not expire, access to the exclusive packages, one free guest per membership year for a regular class, excluding events, specials and members-only classes) are described on the Libra Club page. The fee applies for the entire paid term. If we change the price, it takes effect from the next renewal only, and we never charge extra for the term you have already paid. We tell you the amount for the coming year in the reminder emails 3 and 2 months before your term ends; if you do not agree, you can cancel before the renewal. Gifted memberships end after their term without automatic renewal; you can join Libra Club at any time afterwards.

8. Participation and health

Participation requires that you are physically able to take part; in case of health issues, injuries, or pregnancy, please check with a doctor first. The health questionnaire is optional and helps us look after you safely. Our trainers may adapt exercises or refuse participation for safety reasons. Please arrive on time and be considerate of other participants. The instructions of our trainers in the studio apply in addition.

9. Liability

Participation is at your own risk. To the extent permitted by law, we are liable only for damage caused by gross negligence or intent. We accept no liability for valuables brought to the studio.

10. Account deletion

You can delete your account yourself at any time. Open bookings are cancelled and refunded in full, classes paid by card via Stripe, classes paid with credits back to your balance. Unused credits are then forfeited with the deletion. We point this out before you delete, so you can use up your balance first. An active Libra Club membership ends with the deletion, without a pro-rata refund. We retain booking and payment records after deletion for as long as the law requires (see Privacy Policy).

We can block or close an account if you breach these terms or if there is misuse. If we block it, your balance and your bookings remain in place and only access is suspended. If we close your account, the same consequences apply as when you delete it yourself, and we tell you beforehand so you can use up your balance. If we end an ongoing Libra Club membership early without a breach of these terms on your part, we refund the fee for the remaining term on a pro-rata basis. If we block or close your account because you breached these terms, there is no claim to a refund.

11. Privacy

How we process your data is described in our Privacy Policy.

12. Changes to these terms

We may update these terms. The new version applies from its publication on this page to new bookings and purchases. If we change them with effect on an ongoing Libra Club membership, we tell you at the latest in the reminder email 2 months before the renewal; if you do not agree, you can cancel before the renewal.

13. Governing law and jurisdiction

Swiss law applies. The place of jurisdiction is Therwil (Basel-Landschaft); mandatory statutory venues, in particular for consumers, remain reserved.